AML/KYC POLICY

The AML (Anti-Money Laundering) policy outlines the principles and procedures used to prevent money laundering, terrorist financing, and the proliferation of weapons of mass destruction. It involves identifying, storing, and exchanging user data, including income and transactions, between institutions and relevant authorities.

KYC (Know Your Customer) is a regulatory requirement obligating financial services to verify the identity of their clients. This process helps institutions understand their clients, monitor activity, mitigate risks, and prevent bribery, corruption, and other illicit activities.

In accordance with AML/KYC procedures, we collect and store the following user data:
- Email address
- IP address
- Card numbers, bank account details, e-wallet addresses, and cryptocurrency addresses
- Full name of the cardholder
- Any text or image-based information submitted by the user

This data is collected for the purpose of order processing, technical and customer support, internal analysis, and monitoring in order to prevent unlawful use of our exchange service.

Access to this information is restricted to authorized exchange service personnel. We may disclose this data to law enforcement agencies if legally required or to protect against harm or illegal activity.

AML/KYC checks are conducted using both international cryptographic analysis tools and proprietary systems. If a transaction is flagged due to high-risk levels or an inquiry is received from a receiving cryptocurrency exchange:
- The transaction will be suspended.
- The customer will be asked to complete identity verification.

By placing an order, the customer agrees to provide documents confirming their identity and the legal origin of the funds if requested.

The following may be required for identity verification:
1) Photos of identification documents, selfies with the documents, and additional written explanations
2) Details on the origin of funds, income sources, wallet screenshots, and correspondence with senders
The list may vary depending on the situation.

If the transaction is paused by our service operator, the documents will be reviewed within 24 hours after receiving a complete submission. If approved, the funds will be returned as per our Refund Policy.

If the transaction is suspended by the support team of a cryptocurrency exchange, the document review timeline depends on the exchange. We will forward the submitted documents as soon as they are complete.

By using our service, the client agrees to comply with these requirements and waives the right to file claims or request a refund without first completing identity verification.

⚠️ Avoid transacting with the following platforms: CommEx, Garantex, Tornado Cash, Hydra, Grinex, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Sinbad.io, any Iranian services, and platforms from sanctioned or prohibited jurisdictions.
Transactions involving these services will be blocked immediately.

⚠️ Splitting payments into multiple transfers within a short period of time may trigger a transaction hold. In such cases, you may be required to explain the purpose of the transactions and verify your identity.

✅ Acceptable risk thresholds:
- **0% Tolerance**: Darknet services, drugs, child abuse content, stolen credit cards, extortion, personal data leaks (EU/US), smuggling, human trafficking, forged documents, weapons trading, fraudulent exchanges, illegal services, corruption, terrorism, malware, stolen coins, phishing, scam ICOs, high-risk countries, sanctioned countries, and similar activities.
- **Up to 10%**: Precursors, Chinese precursor manufacturing, personal data (Russia, CIS, other), stolen databases, money laundering, unauthorized financial operations, paramilitary organizations, cracked software.
- **Up to 25%**: Mixing services, online marketplaces, and bridges.