Privacy Policy

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our cryptocurrency exchange platform ("Service", "we", "us", or "our"). By accessing or using the Service, you agree to the terms outlined below.

1. Information We Collect

We may collect the following types of data from our users for the purposes of order processing, customer support, and platform security:
- Email address
- IP address
- Bank card numbers, bank account details, e-wallets, and cryptocurrency addresses
- Full name of the cardholder or account owner
- Any messages, files, or images voluntarily provided by the user

2. How We Use Your Data

We use collected data to:
- Process exchange transactions
- Provide technical and customer support
- Ensure the security and integrity of our services
- Analyze internal activity and user behavior to improve our services
- Prevent unauthorized or illegal use of our platform

3. Data Access and Sharing

Access to personal data is restricted to authorized staff members. We do not sell or rent your information to third parties. However, we may disclose your data to law enforcement agencies if required by law or necessary to prevent fraud, financial crimes, or harm to others.

4. Identity Verification

In certain cases, users may be required to verify their identity to complete transactions. We may request:
- A valid ID document and a selfie holding that document
- Information about the source of funds
- Screenshots of wallets and transaction history
- Additional clarifications depending on the case

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal requirements. You may request the removal of your data unless we are legally obligated to keep it.

6. Data Security

We implement strict security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. Despite our efforts, no method of data transmission or storage is 100% secure.

7. Your Rights

You have the right to:
- Access the personal data we hold about you
- Request corrections or updates
- Request deletion of your data (if applicable)
- Withdraw your consent to processing

8. Restricted Use of Platform

To maintain platform integrity, we prohibit the use of our services for transactions involving high-risk entities or jurisdictions. This includes but is not limited to:
CommEx, Garantex, Tornado Cash, Hydra, Grinex, Blender.io, Lazarus Group, Genesis Market, ChipMixer, Sinbad.io, any Iranian platforms, and other sanctioned or prohibited regions.

9. Transaction Monitoring

Transactions may be subject to manual or automated review. If suspicious activity is detected or multiple split transfers are identified, we may temporarily hold your transaction and request further clarification or documentation.

10. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact us at:
[email protected]